Privacy

Private by default.

Your browsing is never saved to our database. Every connection to our servers is encrypted, we hold no servers in the jurisdictions we serve, and this page sets out exactly what we can see and what we keep.

While you are connected

What our servers handle to route your traffic.

The IP address you connect from
Your anonymous account ID, never your email
Where each connection goes, so it can be routed
How much data moves, and when

What we keep

What is stored in our database.

Your email and billing record
Data used per account over time, for quotas and connection quality
Connection times with your network carrier and country, after the IP is discarded
Router device names and online status, if you use a managed router

The sites you visit, your DNS queries, your traffic content, and the IP address your VPN connection comes from are never saved to our database. Our servers keep temporary technical logs to run the service. They are deleted automatically, and the only thing taken from them is your network carrier and country. We can only hand over what we keep.

Managed routers can report device names and online status to the private account dashboard. Raw device addresses, local IPs, DNS queries, destinations, and browsing activity are not uploaded.

How privacy actually works here.

No servers in the jurisdictions we serve.

Our infrastructure sits abroad. There is no local entity holding your data.

No browsing history in our database.

The sites you visit, DNS queries, and traffic content are never saved to our database. Temporary server logs are deleted automatically.

Encrypted to our servers.

Your connection is encrypted from your device or router to our server, so no one on the network in between can read it. Sites that use HTTPS stay encrypted all the way to the site.

Built for lawful use.

Throughwire is international connectivity for foreign-affiliated organizations and their personnel. The service is not for circumventing any specific jurisdiction’s laws, and we terminate accounts for abuse. Read the acceptable use policy for the specifics.

For the full legal version, including data retention, lawful bases, and your rights under GDPR, UK GDPR, and CCPA / CPRA.