How can we help?

Around 60 seconds. Download the app, sign in, tap connect. There’s no manual configuration, no certificates to import, no protocols to choose. It works on the first try.

Anywhere in mainland China. What matters is your network, not your city: Throughwire runs at full speed on China Telecom, China Mobile and China Unicom, which together serve about 98% of mobile users in China. So if you use a local SIM or home Wi-Fi, you’re almost certainly covered. Not sure? Ask us before you sign up and we’ll tell you honestly.

Yes. Router setup is available to active subscribers with compatible GL.iNet or OpenWrt hardware, so every device behind the router can be covered without a per-device app. Team and Enterprise add the managed support businesses usually need.

Encryption is the easy part. The hard part is the route out of China. Private international links with the speed and reliability we use are expensive, and that is exactly why most VPNs avoid them. They share cheap, congested public routes instead, which is why they slow down. We pay for the proper path so the speed actually holds.

Cheap VPNs share a handful of congested international links between thousands of users. Peak hours destroy them. We don’t do that. You get dedicated bandwidth on a private route, which is why speeds stay between 100 and 500 Mbps even when everyone else is online.

An eSIM is a digital SIM, not a better route. A travel eSIM still depends on whichever mobile operator it connects to, so coverage, congestion, and fair-use limits can change the speed from one place or hour to the next. It can be handy for a short trip, but the data is often more expensive and less predictable. Throughwire works over the Wi-Fi or mobile connection you already have, then uses a route built for stable access out of China. If your connection matters for work, Throughwire is the more dependable choice.

The sites you visit, DNS queries, and traffic content are never saved to our database, and neither is the IP address your VPN connection comes from. Our servers keep temporary technical logs to run the service, and these are deleted automatically. We do keep limited operational data such as bandwidth totals, authentication events, connection times with your network carrier and country, and throughput samples, so we can enforce quotas, secure accounts, and diagnose connection quality. The exact categories and retention periods are in our Privacy Policy.

Your traffic leaves your device encrypted, takes a private route out of mainland China, and exits the public internet somewhere outside the wall. The route is the kind of infrastructure global businesses use to move sensitive data, not a shared public tunnel. We maintain and upgrade the encryption layer continuously. You don’t configure any of this. Open the app, tap connect, you’re online.